1. Grievance Redressal Officer Details
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection (DPDP) Act, 2023, the details of our designated Grievance Officer are published below:
Sidhartha Senapati
Grievance Officer & Founder
support@growor.in
(CC: grievance@growor.in)
GROWOR / Purpul Digital
At/Po: Raj-Ranpur,
District: Nayagarh, Odisha – 752026, India.
2. Guaranteed Response Within 48 Hours
Our Redressal Timeline Guarantee:
- We formally acknowledge receipt of every grievance email within 24 hours with a unique tracking ticket.
- We investigate and deliver a comprehensive reply or resolution within 48 hours of filing.
3. How to File a Grievance
Please send an email to support@growor.in with the subject line “Grievance Notice - [Your Name / Order ID]”.
In your email, include:
- Your full name and contact number.
- Details of the blueprint purchased or consultancy service booked (with Order ID if applicable).
- A clear summary of the issue or dispute.
- Any supporting screenshots or correspondence.
4. Jurisdiction
All grievance proceedings and legal complaints are subject to the exclusive jurisdiction of the competent courts in Nayagarh or Bhubaneswar, Odisha, India.